Refund policy

Updated October 30, 2020

In order to protect our staff and our customers from any additional risk due COVID-19, we will not be accepting returns/exchange of any items until further notice.

We will issue a refund instead for any items/claims eligible for return/exchange as stated in this policy.

 

Please take a photo/video of your sealed package upon receipt. 

 

Refund/Return

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you have received it. Only the following conditions are approved for returns/refund:

1. Damaged items (with photo/video proof of opening a sealed package upon receipt)

• Full refund will be issued upon confirmation

2. Incorrect item received (with photo/video proof of opening a sealed package upon receipt)

• We can offer any of the below depending on the customer's preference:

• Ship out of the same item (if available). 
• Full Refund of item cost.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, kindly contact us via any of the following:

• Viber : +639995283067
• email: info@shopnewmanila.com

 

Shipping back to us of incorrect/damaged item - currently not allowed due to COVID-19. We will issue a refund instead for any items falling under the above categories. Please feel free to reach out to us for any inquiry.